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Alveena Global Ventures – Terms and Conditions

Effective Date: [01/9/2023]

1. Introduction

Welcome to Alveena Wholesale, the e-commerce platform for wholesale supply. These terms and conditions outline the rules and regulations for the use of the Alveena Wholesale website, accessible at [https://www.alveenawholesale.com](https://www.alveenawholesale.com).

2. Contact Information

If you have any questions about these terms and conditions, please contact us at:

– Email: [[email protected]](mailto:[email protected])
– Address: 2, Ige Street, Iyana Aboru Bus Stop, Iyana Ipaja, Lagos, Nigeria

3. Order and Delivery

– Delivery within Lagos State is estimated to take 24-48 hours, while delivery outside Lagos may take 2-5 business days.

4. Pick-Up

– Pick-up times are available during our opening hours: Monday to Saturday, 9:00 AM to 4:00 PM WAT.

5. Stockpiling

– Stockpiling is permitted for a maximum of 3 weeks. After this period, arrangements for pick-up or delivery must be made.

– Orders not picked up after 2 months will be discarded.

6. Shipping Fee

– Customers may be contacted to add to the shipping fee if it is insufficient for their order.

7. Inspection and Returns

– All pick-up orders must be inspected before leaving the store. Exchanges and complaints will not be entertained afterward.

8. Complaints

– Complaints regarding shipped orders must be made within 3 days after receiving the order.

9. Payment

– Orders will not be completed until full payment is received.

10. Refunds and Exchanges

– Refunds or exchanges will be provided for faulty items.

11. Order Completion

– An order cannot be refunded or exchanged after it has been completed.

12. Modification of Terms

– Alveena Global Ventures reserves the right to modify these terms and conditions at any time. Users will be notified of any changes.

13. Contact Us

– Users can contact us for any questions or concerns regarding these terms and conditions at [[email protected]](mailto:[email protected]).

By using our website, you hereby consent to our terms and conditions.

 

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